Know exactly how your patients feel after every visit
Automatically survey patients after appointments, measure NPS, catch dissatisfaction early, and turn every visit into an opportunity to improve care and grow your practice.
Trusted by growing dental practices
Dashboard Overview
Smile Dental Group
Net Promoter Score
72
Last 30 days
A+
Grade
78%
16%
6%
847
Responses
94%
Response Rate
4.8
Avg Rating
Trusted by dental practices nationwide
You can't fix what you can't see
Most dental practices have no systematic way to understand how patients really feel. The cost? Lost patients, damaged reputation, and missed revenue.
Patients leave unhappy — silently
Most dissatisfied patients never complain directly. They simply don't return, and you never know why.
Negative reviews blindside you
Without a feedback system, the first sign of trouble is often a 1-star review on Google — after it's too late.
Inconsistent patient experiences
Front desk interactions, wait times, and clinical care vary by day, provider, and location — with no way to track it.
No visibility into satisfaction trends
Gut feeling isn't a strategy. Without data, you can't identify patterns or measure the impact of changes.
Patients churn without warning
By the time you notice a patient hasn't returned, the relationship is already lost.
Missed growth opportunities
Happy patients are your best referral source — but without identifying them, you miss chances to grow organically.
From appointment to insight in five simple steps
NPSDent automates the entire patient feedback loop — so your team can focus on delivering excellent care, not chasing responses.
Patient visits your practice
Your team provides care as usual. NPSDent connects seamlessly with your existing workflow — no extra steps for your staff.
Survey sent automatically
After the appointment, a personalized survey is delivered via SMS or email — timed perfectly for honest, actionable feedback.
Patient submits feedback
The patient rates their experience with a simple NPS score and provides detailed feedback on their visit in under 60 seconds.
Insights appear instantly
Scores, trends, and alerts populate your dashboard in real time. Detractors trigger immediate notifications so you can act fast.
Your team takes action
Follow up with unhappy patients, celebrate wins, and make data-driven improvements that strengthen loyalty and grow your practice.
Everything you need to understand your patients
A complete patient feedback platform designed specifically for dental practices — from automated surveys to actionable insights.
Automated Survey Delivery
Surveys are sent via SMS and email automatically after each appointment — no manual effort from your team.
NPS Scoring Dashboard
See your Net Promoter Score at a glance with clear breakdowns of promoters, passives, and detractors.
Real-Time Feedback Alerts
Get notified instantly when a patient reports a poor experience. Respond before it becomes a problem.
Reputation Protection
Intercept unhappy patients before they post negative reviews. Route promoters to leave Google reviews instead.
Category Ratings
Collect detailed ratings for hygienist care, dentist communication, front desk experience, and facility environment.
Trend Reporting
Track satisfaction over weeks and months to measure the impact of operational changes and initiatives.
Location & Provider Insights
Compare performance across offices and providers to identify best practices and areas for improvement.
Management Reporting
Generate clear, executive-ready reports that give leadership the visibility they need to drive improvements.
Multi-Location Support
Manage feedback across all your offices from a single platform. Compare, benchmark, and standardize quality.
Easy Integration
Connect with your practice management software and existing workflows. Get up and running with minimal setup.
The outcomes that matter most to your practice
NPSDent doesn't just collect feedback — it transforms how you understand and improve every patient interaction.
Elevate patient experience
Understand what patients value most and consistently deliver care that exceeds expectations.
Catch issues before they escalate
Real-time alerts let you address concerns immediately — before they become reviews or lost patients.
Increase retention & loyalty
Patients who feel heard come back. Closing the feedback loop builds trust and long-term relationships.
Strengthen your reputation
Route happy patients to leave Google reviews. Intercept unhappy ones before they go public.
Give managers clear visibility
Leadership gets the data they need to make confident decisions about staffing, training, and operations.
Ensure consistency across locations
Benchmark offices against each other to standardize quality and share best practices organization-wide.
Create more promoter patients
Systematically move passives and detractors up the scale by acting on their specific feedback.
A dashboard built for clarity and action
Everything your team needs to understand patient sentiment — presented beautifully, updated in real time, and designed for instant decision-making.
Practice Dashboard
Last updated: Just now
72
NPS Score
1,247
Total Responses
89%
Response Rate
4.7
Avg. Rating
NPS Trend
6 monthsRecent Feedback
Dr. Patel was amazing. Best dental experience ever!
2m ago
Good visit overall. Wait was a bit long.
15m ago
Front desk was rude and dismissive.
1h ago
Provider Care
Front Desk
Wait Time
Cleanliness
Trusted by dental teams who care about patient experience
“We had no idea how many patients were leaving unhappy until we started using NPSDent. Within the first month, we identified and resolved issues that had been costing us patients for years.”
Dr. Rebecca Torres
Owner, Bright Horizon Dental
3 locations
“The real-time alerts are a game changer. Last week we caught a front desk issue within minutes and followed up before the patient even left the parking lot. That kind of responsiveness builds real loyalty.”
Mark Sullivan
Practice Manager, Summit Dental Group
7 locations
“As a DSO managing multiple offices, consistency is everything. NPSDent gives us the data to compare locations, identify outliers, and share what's working. It's become essential to how we operate.”
Dr. Anika Patel
Chief Dental Officer, Pacific Dental Partners
12 locations
“Our Google reviews went from 3.8 to 4.6 stars in four months. NPSDent helped us route our happiest patients to leave reviews while catching unhappy ones before they posted publicly.”
Jennifer Kim
Operations Director, ClearSmile Dentistry
5 locations
Book a personalized demo
See how NPSDent can help your dental practice collect better feedback, improve patient satisfaction, and protect your reputation — in a live walkthrough tailored to your needs.
Questions? We've got answers.
NPSDent sends surveys automatically via SMS and email after each patient appointment. You can customize the timing, channel preference, and messaging to match your brand. No manual effort is needed from your team once it's set up.
Yes, NPSDent is designed exclusively for dental practices and DSOs. The survey questions, rating categories (hygienist, dentist communication, front desk, facility), dashboards, and workflows are all tailored to the unique needs of dental patient experiences.
Absolutely. NPSDent supports multi-location dental groups and DSOs with location-level and provider-level reporting. You can compare offices, benchmark performance, and maintain consistency across your entire organization from a single dashboard.
Most practices are up and running within a few days. Our team handles the setup and integration with your practice management software, and we provide onboarding support to ensure your team is comfortable using the platform from day one.
Yes. NPSDent provides detailed trend reporting across weeks, months, and quarters. You can track NPS score movement, response rates, category ratings, and more — making it easy to measure the impact of operational changes.
When a patient submits a low score, NPSDent triggers a real-time alert to the designated team member — typically the office manager. This enables immediate follow-up before the issue escalates into a negative review or a lost patient.
NPSDent integrates with popular dental practice management systems including Tracker, ClearDent, Open Dental, Dentrix, MaxiDent, AbelDent, Power Practice, Oryx, Curve Hero, and more.
After completing the NPS survey, patients who give high scores (promoters) are gently prompted with a link to leave a Google review. This helps your practice build positive reviews organically, while unhappy patients are routed to private feedback channels instead.